All Terms and Conditions as outlined on our parent site apply to the use of this website.  Please read them here.  In addition to all terms and conditions listed on our parent site the below are specific to  this website and orders placed for bulk supplies.

This document applies only to bulk candle making supplies. If you are interested in purchasing finished candles please contact us for the correct package.

To place an order, please use the contact information below. Note that online orders are preferred as they reduce data entry errors on our end. Granville Island Candles is not responsible for errors on orders placed by phone.

**NEW** Orders placed online will receive a 5% discount. The discount does not apply to the purchase of wax. Orders changed by email, phone or fax will lose the discount. For more details please visit our website.

Online: http://bulk.GranvilleIslandCandles.com

Fax: 250-762-4886

Email: sales@granvilleislandcandles.com

Toll Free 888-908-4242

Local Ph: 250-762-4884

Please note that the online store is used to place orders only. Taxes, and shipping will be calculated offline, and your credit card will be authorized manually.

Minimum Order: $50.00 – Orders under this amount are subject to a $15 low order fee. Fee does not apply to pickup orders but will still show up online. It will be removed by our staff offline.

Payment Options: Payment is by Visa or MasterCard only. We will place a hold on your card for the amount of your order and the estimated cost of shipping. The charge will be completed when your order ships.

Declined Credit Cards: Declined credit cards will incur a $7.50 service charge.

Please note that either a Written Credit Card Authorization or the Card Security Code (located on the back of the card) will be required for all cards. NO EXECPTIONS to this policy will be made. If you would like us to keep your card on file you must complete the Written Authorization Form. Security Codes are not kept on file and must be provided every time you place your order online. DO NOT EMAIL OR FAX YOUR CARD SECURITY CODE.

Our Credit Card Form can be downloaded at http://cc.granvilleislandcandles.com .

All prices are in Canadian Dollars.

Cancellation Policy: Please check your order carefully. Orders MUST be cancelled via telephone or email within 1 hour after placing the order. 

Shipping & Delivery: Most orders ship the next business day. Order cut-off time is 4PM Pacific time. Orders submitted after this time will not be considered received until the next business day. Orders received on weekends are considered to be received on Monday. For Canadian Orders we ship FOB Kelowna, BC, Canada via CanPar Ground. Orders in excess of 400 LBS are shipped by a freight company of our choice or CanPar, whichever is most cost efficient. Other shipping methods available are subject to an additional fee ranging from $5 to $10 dollars. Greyhound is sent collect once per week on Thursdays. For US Customers please see the special notes below.

Residential Deliveries: All shipping quotes are based on delivery to a business address. Please let us know if your delivery address is a residential address. A fee of $2.25 - $5 per shipment is applicable to residential deliveries. If we are not advised of your residential status you will be billed when the delivery company notifies us and your credit card will be charged.

Pickup Orders: You may pick up your order at our factory outlet store in Kelowna. Orders not picked up after 3 business days will be canceled unless a credit card has been provided or the order has been pre-paid. After 3 business days your order will be charged to your card. If your order is canceled you will have to place a new order and wait for it to be filled again. Please note that pickups require a minimum 24 hours advance notice.

Backorders: Granville Island Candles DOES NOT backorder items. If we are out of stock on a product, your invoice and/or packing slip will reference that Out of Stock Item. Pleas re-order the item at a later date.

Returns: Due to the nature of candle supplies we can only accept returns of on incorrect items, unacceptable quality, or damages. All returns must be pre-authorized by our customer service team. A Return Merchandise Authorization number (RMA) will be issued, and must be completed by you and attached to the outside of the box. You are responsible for shipping any returns that are not the fault of Granville Island Candle Company. Any returns received without an RMA will be refused and sent back to the customer at their expense. 

*NOTE: Due to quality issues fragrance oils and Sample size containers are not returnable under any circumstances, except in the case of damages.

Granville Island Candle Company is not responsible for errors or omissions on orders placed by phone.

No Cash Refunds: Authorized returns will be credited to your Granville Island Candle Company account (minus shipping charges). The credit on file may apply to future purchases. We strongly encourage you to try a product before purchasing in very large quantities. Samples may be purchased upon request for most items that we offer.

Refused Shipments: We charge a 45% restocking fee for shipments refused, not accepted, not claimed or returned to us by the shipper (an unauthorized return). If you are expecting a package, please be available to accept it. If you choose to “Not Accept” your package, we can make arrangements to reship for an additional charge. In the case that an agreement cannot be reached regarding your shipment, we may credit your payment back to you minus the 45% RESTOCKING FEE and shipping charges. This does not apply to shipments damaged by the shipper. Please see the damaged shipment section.

Note: We are not responsible for any difficulties with deliveries to residential address. We highly recommend shipping your order to a commercial location or to a location with someone available during business hours. We do NOT recommend shipping to apartment buildings. If you must ship to an apartment building please provide your door phone code.

Damaged Shipments: Please check your shipment for external damage before signing to accept it (you must bring the damage to the attention of your shipper). If the package is damaged DO NOT ACCEPT IT. In case of internal damage be sure to save all packaging and containers, as they will be needed for damage inspection. Contact us immediately and we will assist you in filing a claim with the shipping company. You MUST report the damage within 5 days of receipt. No claims can be processed for orders with outstanding balances.

Special Notes for US Customers

 

We ship US bound orders FOB Kelowna, BC, Canada via DHL International Ground. Orders in excess of 400 LBS are shipped by a freight company or courier of our choice, whichever is most cost efficient. Orders shipped by alternate methods will be subject to a $5 - $10 handling fee in addition to any costs of shipping. 

Customs and Duty: All shipments to the United States are the responsibility of the purchaser. You will be responsible for any customs fees and duty assessed. All of our products are NAFTA certified and are generally not subject to duty. Custom orders may be subject to these additional fees and will be billed to the consignee of record. However, orders over US$200 may be subject to a security screening fee. The courier will collect any customs fees assessed when they deliver your package. Alternately, you may provide us with the name of your customs broker and they can clear the shipment for you.

We require a valid Federal Tax ID (State Business Number or SSN) and the full legal name attached to that ID in order to clear shipments through customs.

Custom orders may be subject to these additional fees and will be billed to the consignee of record.

All prices are in Canadian Dollars regardless of country of destination. Your credit card will be charged in Canadian Dollars and your card issuer will convert the amount to your local currency. Please note that the amount on your Credit Card Statement may therefore not exactly match the amount on your Invoice.